I'm William — a designer working at the seam between product and engineering. Currently at Capital One, leading the end-to-end modernization of the mobile bank application flow — 2.2 million customers a year depend on getting this right.
Before this, I shipped the Credit Card Homepage redesign (+$14.7M annualized), and in an earlier life I designed the Michigan COVID Dashboard — which served 200K monthly visitors at pandemic peak.
I think portfolio-level, not screen-level. Good design wins for the business and the customer. Good systems make the next team faster. I spend as much time in code and in research as I do in Figma.
Outside work, I'm exploring how AI changes the shape of a design practice — prototyping concepts with vibe-coded tools, and trying to keep my taste ahead of my tools.